Frequently Asked Questions
Everything you need to know about shopping with Generations.
What is the typical shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are your clothing materials sustainably sourced?
Generations is committed to conscious fashion. Over 70% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim for 100% sustainability by 2026.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.